Presales Service

1.How to find the product I want?

You can search keywords to find the product you want. If you can't find it, please contact our online manual customer service on the official website, or contact us via email, our customer service staff will find it for you later.

2.How to place the order?

You can add the product to your shopping cart and check out, or you can just click and use Paypal to check out. If you are unable to pay or the payment page is missing, please contact the customer service staff directly, we will immediately deal with you.

3.Can I customize a product?

We can customize products. You can send us the picture of the product you want to customize, or send us a detailed description of the product. We will reply immediately after receiving the information.

4.How long can I receive my package?

You can read our shipping policy to know our shipping times. Please click here to know more shipping info.

Aftersales Service

1.How can I amend my order?

You can give our staff a detailed description of what you want to change. For example, change yellow gold (color) to rose gold (color) or change the order address and so on. Our staff will change it for you as soon as they receive your information, and we will send a confirmation email to confirm that we have changed the information of the order.

2.How long will it take for my item to be sent?

Please don’t worry. We will send your package asap. If there is any new track info, we will send an email to you. Your understanding will be appreciated.

3.How to cancel my order?

We are sorry to hear that. Could you tell us the reason? If any of our products or services have caused you a bad experience, please let us know and we will work to correct it. And our staff will take care of your problem.

4.How to track my order?

You can go to our website to find the tracking number of the order, and then click here to track your package.

If you can't find a tracking number, or are not registered on our website, you can contact our staff to track your order for you.

5.How to return the product?

Could you tell us the reason why you want to return it?If any of our products or services have caused you a bad experience, please let us know and we will work to correct it. You can also click here to know more info about return. Our staff will deal with it for you immediately after receiving the message.